Question 1

What types of products does Al Raziq Traders offer?

Accepted Answer

We offer a comprehensive range of IT equipment including laptops, computers, CCTV cameras, DVR/NVR systems, networking equipment, solar solutions, attendance machines, printers, and IT accessories. We are authorized dealers for top brands like HP, Dell, Hikvision, TP-Link, and more.

Question 2

Do you provide installation services?

Accepted Answer

Yes, we provide professional installation services for CCTV systems, networking equipment, solar panels and inverters, and attendance management systems. Our certified technicians ensure everything is set up correctly and fully functional.

Question 3

Can I request a custom quote for bulk orders?

Accepted Answer

Absolutely! We offer competitive pricing for bulk and corporate orders. Simply fill out our Quote Request form with your requirements, and our sales team will get back to you within 24 hours with a detailed quotation.

Question 4

What warranty do your products carry?

Accepted Answer

All our products come with official manufacturer warranty. The warranty period varies by brand and product category — typically 1 to 3 years for laptops and computers, and 2 years for networking and CCTV equipment. We also assist with warranty claims.

Question 5

Do you serve customers outside the city?

Accepted Answer

Yes, we serve customers across Pakistan. We provide delivery for smaller items and can coordinate professional installation teams for larger projects in major cities. Contact us to discuss your location.

Question 6

What payment methods do you accept?

Accepted Answer

We accept cash payments, bank transfers, and cheque payments for corporate clients. We can also arrange installment plans for qualified business customers. Contact our sales team for payment options.

Question 7

How can I contact you for technical support?

Accepted Answer

You can reach our technical support team via WhatsApp, phone call, or email. For on-site support, you can schedule a visit through our contact form. We aim to respond to all technical queries within the same business day.

Question 8

Do you sell refurbished or used equipment?

Accepted Answer

We primarily sell brand new, genuine products with full manufacturer warranty. However, we can source quality-tested refurbished equipment on request for budget-conscious customers. Please inquire about availability.

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